Peter Simons writes in his article "Doctors: Patients Don't Want You To Use AI" on 08/18/25 on the Mad In America website:
There’s a deep divide between how patients and doctors view the use of artificial intelligence (AI). Doctors are overwhelmingly in favor of using AI: two-thirds of doctors have already incorporated it into their practice. But patients are concerned about AI’s tendency to make up false information and fear AI use may further reduce an already dismissive and unsympathetic medical interaction to something completely robotic.
This divide exists in other fields too, where corporate executives believe that AI has improved customer service, but actual customers disagree, with 88% preferring human interaction, and almost half say “their biggest frustration has been not being able to reach a human.”
The back room jargon in the health care field is the importance of treating the record and not the patient. Modern health care has turned into disease management and less on patient care.
How to manage this poor patient care? Limit your interactions with health care professionals which are increasingly being recorded and be careful about the information you share. Find other resources for understanding and support.
AI has gotten in between the physician and the patient weakening the most therapeutic factor in health which is the healing relationship.
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